Plants Across Melbourne Reviews
Unfiltered Customer Reviews and Testimonials
We want to make it easy for you to decide who and where to buy from, so in the interests of transparency and helping to give you a more informed purchase decision this page shows UNFILTERED customer reviews.
That's right, all of them! from customers who have given us permission to use them. We don't cherry pick the good from the bad.
We're always so very grateful when someone takes the time to send their feedback - we love receiving great stories from happy customers!
When we make a rare mistake or someone hasn't had a positive experience we want the opportunity to put it right. Gathering feedback helps us to improve in all areas and deliver a better service.
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Absolutely outstanding! I live in Italy and wanted so much for my cousin in Melbourne to receive the Peace Lily plant on her wedding day! The flower has extraordinary sentimental meaning to me! After advising my sister (who’s contact number I left in Melbourne) that the plant was out of stock and then learning of the reason behind me sending it... the team at Plants Across Melbourne went out of their way to get that plant to my cousin! I was later made aware that the plant took centre stage along the wedding cake! I am immensely grateful! I look forward to shopping from you again... as you don’t disappoint and really know what customer service means!
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Made a special request to deliver before 4.30PM and Catie provided a quick and helpful response.
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Thank you for the attention to detail delivery. Good quality pot and plant. I highly doubt to anyone. Thank you team for the efforts.
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I'm giving an overall satisfaction as 6. I was somewhat disappointed with late delivery (delivered at 5.06pm) given I have indicated it's a business address. It was followed-up by Ellen (thank goodness for the prompt reply) when I personally emailed to follow-up on the delivery status, which I put in a delivery instructions to get it delivered by 2pm if possible.
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Kept me up to date with delivery. A gorgeous plant and excellent value
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Extremely happy with my purchase fast delivery. Would recommend to family and friends.
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A seamless transaction. Thank you
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All good - made my life pretty easy and the Orchids were a big hit with my Aunty- thanking you for the prompt hassle free service. Will use you again without hesitation. Cheers Paul.
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It was great, thanks very much!
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I shall definitely use your service again.
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was very happy with the plant you delivered it was fabulous
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Mu Mum loved it. It would be great if there were a few more 'prettier' indoor plants. Maybe a maidenhair fern. Thank you.
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Easy to use website, great communication throughout the process, including an email to advise the plant had been delivered on time to my daughter. She is very happy with the plant delivered. I would highly recommend Plants across Melbourne. Thank you Anne
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Completely wrong drop off point just lucky that the address that the gift was dropped off at was a lovely couple that drove this gift to the correct address ( that was written on the package)
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Looked bigger in the photo than in real life, otherwise all good
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I had a great experience, loved the same day delivery up to 2pm. You have gorgeous plants! I know my recipient thought the succulent was stunning, very surprised by it and its beauty. Thank you.
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I was really, really impressed with how fast y'all worked - I ordered at like 10am and my friend had her terrarium before 4pm on the same day. Great service.
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Wonderful service and I received a picture of the orchids and they are absolutely stunning. Thanks
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I've already referred another city-based friend!!
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Easy ordering process, prompt and professional response, great value for money 😉
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Great customer service and communication!
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Very happy with how fast my order was delivered. Delivered within 2 hours of placing my order.
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I put order through late in day on Sunday 16th. I requested the delivery driver liaise with the person receiving the gift on their mobile number. This happened, and I was advised of it. Thank you for such smooth and pleasant experience.
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Ordered from Spain. Excellent updates on progress and the recipient of the gift was delighted. Great personal service and arrived on time.
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I would have loved a photo of the delivered product as I have no idea what it looked like. It's really hard to give feedback without seeing the product.
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When ordering alchohol, it should be pointed out that someone needs to be home and this acknowledged.
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Message was missing from the delivery
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Customer service is also great!
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Found you because I always use flowers across Melbourne. Perfect as usual
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Service was amazing!!! Thank you :)
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Yes. Definately a service I will use again! Thankyou
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The only thing that I would like to add is maybe a care guide for airplants? either in the package or on the website?
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There should be a small ticket as You get at Nurseries as to name of plant and watering directions My daughter had no idea what it was
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the plant was exotic as I wanted and had requested. My daughter simply loved it. She told me that she kept it by her bed side and slept so well that night, considering the fact that she is a light sleeper.
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Living in Europe, it's difficult being far away from family. I wanted my mother to know I hadn't forgotten her birthday and thanks to this wonderful service, I was able to surprise her. Mum is very happy so many thanks.
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It was great and very easy