Deliveries
- What time will my order arrive?
- What day will my order arrive?
- Do you offer same day delivery?
- Can I arrange a specific delivery time?
- What delivery method do you use?
- How can I ensure my order is successfully delivered?
- What delivery options do I have?
- How much does delivery cost?
- My delivery suburb isn't listed, what can I do?
- Can you guarantee delivery on a specific date?
- Do you deliver on Sundays?
- What happens if the recipient isn't in when you deliver?
- Can you deliver to Businesses or Hospitals?
- Can you deliver to flats and apartments?
- I've received some plants, but I don't know who they're from?
- Do you deliver outside of Melbourne?
What time will my order arrive?Top
Plants are delivered between 9am and 5pm to business addresses and between 9am and 7pm to residential addresses. Couriers pick up at 9am, 11am and 2pm, so the sooner you have your order in, the sooner it is likely to reach it's destination! We cannot guarantee specific delivery times, though we do offer an express (by noon) option available for most suburbs in case you would like your delivery to be prioritised and delivered by 12pm noon.
What day will my order arrive?Top
Your order will arrive on the delivery date you specify when placing an order, providing there are no delivery problems such as an incorrect address, there is no one available to accept delivery, or there is no where safe to leave the delivery.
Do you offer same day delivery?Top
Yes, if you place your order by our cut off time at 2pm we can have your order out that same day to most metro Melbourne suburbs. Please note, some suburbs require an earlier cut off time due to distance.
Can I arrange a specific delivery time?Top
Sorry, we cannot guarantee a certain specific time for delivery, though we will try our best to accommodate any requests, for example, if you would like your delivery to be sent late afternoon please advise us in the 'special delivery instructions' field on checkout and we will send your order with the last courier run.
If you would like to have your order delivered before 12pm noon please choose the 'express' option on checkout.
What delivery method do you use?Top
We use specialist couriers with temperature controlled vehicles for our deliveries, each delivery is hand delivered to your recipients door or place of business.
How can I ensure my order is successfully delivered?Top
As much relevant information as possible is the best way to ensure prompt delivery. Flat numbers, business name if applicable, ward/room number for hospital deliveries etc. are all very useful for our couriers. There is a 'special delivery instructions' field on checkout that you can use for any extra delivery information that you think may be relevant, such as: 'main entrance is at back door, watch out for the dog!, please call (phone number) if any problems'.
What delivery options do I have?Top
Your order will arrive on the delivery date you specify when placing an order, providing there are no delivery problems such as an incorrect address, no one available to accept delivery, or there is no where safe to leave the delivery.
Express
Your delivery will arrive before 12pm noon (you will need to place your order by midnight
the night before the delivery date).
Standard
Standard deliveries will arrive between 9am and 5pm to
business addresses and between 9am and 7pm to
residential addresses (orders should be placed by 2pm for same day delivery to
most metro Melbourne areas, though some suburbs require orders to be placed earlier in the day).
You can choose either option when making your product selection or at checkout.
How much does delivery cost?Top
Standard
Delivery charges depend on which suburb/area of Melbourne your order will be sent to. To find
the charges for your delivery suburb please visit our deliveries page.
Express
An additional $5.00 surcharge applies for Express deliveries.
My delivery suburb isn't listed, what can I do?Top
If your suburb is not listed we may still offer delivery to that area, please contact us for further information.
Can you guarantee delivery on a specific date?Top
Yes, we will deliver your order on your specified date, which you can choose during checkout, providing there are no delivery problems such as an incorrect address, there is no one available to accept delivery, or there is no where safe to leave the delivery.
Do you deliver on Sundays?Top
Yes, we offer same day delivery 7 days a week including Sunday if you order by 10am
What happens if the recipient isn't in when you deliver?Top
If there is a safe place (sensible discretion will be used) to leave the delivery the courier will do so and will also leave a calling card in the recipients letterbox. If there is no safe place we will attempt to contact you or the recipient (if you have left us instructions to do so) to receive further instructions. Should a re-delivery or re-direction be necessary we will need to charge a re-delivery fee equal to the standard delivery charge for the suburb of re-delivery.
Can you deliver to Businesses or Hospitals?Top
We can absolutely deliver to businesses! To ensure prompt delivery please provide as much information as possible including anything you may think is relevant, such as the business name and floor level if applicable.
Some hospitals will not accept plants due to the dirt content. It's best to phone the hospital ahead of time just to make sure. If plants aren't an option you might like to try delivering flowers instead.
Can you deliver to flats and apartments?Top
Certainly can! but to ensure prompt delivery please provide as much information as possible, including anything you may think is relevant, such as the flat number, the recipients phone number or instructions to leave with neighbour if applicable etc. Extra details will allow the couriers to promptly deliver your gift and sort out any issues that may arise as well as organise redelivery if necessary.
I've received a plant, but I don't know who it's from? Top
Please call us, we'd be happy to ask the sender if we have their permission to give out further details. If the sender refuses, we will be unable to disclose the senders information (due to privacy laws).
Do you deliver outside of Melbourne?Top
We currently offer a large selection of plants for delivery throughout Melbourne, but we also offer a limited range of plants alongside an extensive range of beautiful flowers for delivery in Sydney via our sister site www.flowersacrosssydney.com.au.